Return Policy

Thank you for shopping at Storecanto!

At Storecanto, we are committed to offering thoughtfully selected clocks, stools, and bar stools designed to bring comfort, functionality, and style to everyday living spaces.

We understand that purchasing home furniture and decorative accessories online requires careful consideration. Whether you are selecting a decorative clock, choosing additional seating, or furnishing your kitchen with bar stools, we want you to feel confident about your purchase.

Your satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or defective products, missing components, and order cancellations.

1. Return Eligibility

Storecanto offers a 30-day return policy, meaning you may request a return within 30 days after receiving your order.

To qualify for a standard voluntary change-of-mind return, the following conditions generally apply:

  • The return request must be submitted within 30 days after delivery.

  • The product must be unused, undamaged, and in its original condition.

  • The product should include its original packaging, accessories, and components, where applicable.

  • All assembly hardware, installation accessories, and instruction manuals originally included with the product should be returned.

  • The product must not show signs of unauthorized modification, improper use, or damage caused after delivery.

  • Proof of purchase, such as an order number or order confirmation email, must be provided.

Products that do not meet these requirements may not qualify for voluntary returns, except where otherwise required by applicable consumer protection laws.

These requirements do not restrict statutory rights relating to defective, damaged, incorrectly supplied, or misdescribed goods.

We recommend inspecting your order promptly after delivery.

2. How to Request a Return

If you would like to return an eligible product, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

[email protected]

Please provide:

  • Your order number

  • Your full name

  • The email address associated with your order

  • The product name

  • The reason for your return

  • Clear photographs of the product, where relevant

You may also contact us through our website's live chat service during the following hours:

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Step 2: Receive Return Instructions

Our customer service team will review your request and provide appropriate return instructions.

If your return is eligible, we will provide the designated return shipping address and any relevant packaging or shipping requirements.

Please contact us before sending merchandise to ensure your return is directed to the appropriate location.

Step 3: Prepare Your Return

Carefully package the product to reduce the risk of damage during return transportation.

For clocks, please secure the clock face, hands, frame, and other delicate components, where applicable.

For stools and bar stools, please ensure that all original components, screws, accessories, and assembly hardware are included.

Original protective packaging should be used whenever reasonably possible.

Step 4: Ship Your Return

Send your item to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Important: Our registered business address is not necessarily our designated return facility. Please do not send returned merchandise directly to that address without receiving the correct return instructions.

Returns sent without the necessary information or to an incorrect address may experience processing delays.

3. Damaged, Defective, or Incorrect Items

We aim to provide accurate product information and carefully prepared orders.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email [email protected] and provide:

  • Your order number

  • The product name

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, if available

  • Details of any missing or incorrect components

Our customer service team will review the issue and help determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of the damaged or defective product

  • Replacement of missing or incorrect components

  • Exchange for the correct product

  • Partial refund, where appropriate

  • Full refund

If a return is required because of our error, shipping damage, or a confirmed product defect, Storecanto will cover reasonable return shipping costs.

We may provide a prepaid return label or reimbursement instructions, depending on the circumstances.

Customers should not use furniture with damaged structural components or install clocks with damaged or unsafe mounting components.

Nothing in this section limits your statutory consumer rights.

4. Product-Specific Return Conditions

Because Storecanto specializes in Clocks, Stools, and Bar Stools, certain product-specific return considerations apply.

4.1 Clocks

Our Clocks collection includes functional and decorative timepieces intended for different indoor environments.

For voluntary change-of-mind returns:

  • Clocks should be unused and in their original condition.

  • The clock face, hands, frame, and other components should be free from damage.

  • Products should not show signs of installation damage, modification, or improper use.

  • Original mounting accessories, instruction manuals, and other included components should be returned.

  • The product should be appropriately packaged to prevent damage during transportation.

If a clock arrives with damaged components, an incorrect mechanism, or a functional defect, please contact our customer service team.

Where troubleshooting is appropriate, we may request basic information to help identify the issue.

This does not affect your right to an appropriate remedy for a defective or misdescribed product.

4.2 Stools

Our Stools collection includes versatile seating products intended for different household spaces.

For voluntary change-of-mind returns:

  • Stools should be unused, undamaged, and in their original condition.

  • Products should not show signs of wear, stains, scratches, or damage caused after delivery.

  • All original components and assembly hardware should be included.

  • Furniture should not have been permanently modified or altered.

  • Products should be packaged securely for return transportation.

Before purchasing, customers should review the product's dimensions, materials, intended use, and weight capacity where provided.

If your stool arrives with damaged structural components or missing essential hardware, please contact us before using the product.

4.3 Bar Stools

Our Bar Stools collection includes seating products designed for kitchen counters, breakfast bars, home bars, and other suitable spaces.

For voluntary change-of-mind returns:

  • Bar stools should be unused and in their original condition.

  • The frame, seat, legs, and other relevant components should not show damage caused after delivery.

  • All original assembly hardware and accessories should be included.

  • Products should not have been permanently modified or altered.

  • Original protective packaging should be retained whenever possible.

We recommend reviewing seat height, overall dimensions, materials, and other applicable specifications before placing an order.

If a bar stool arrives damaged, defective, incomplete, or inconsistent with its description, please contact us for assistance.

These product-specific conditions do not restrict statutory rights for defective, damaged, incorrectly supplied, or misdescribed goods.

5. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, except where applicable law provides otherwise.

These may include:

  • Personalized or custom-made clocks or furniture, where applicable

  • Products that have been used, damaged, altered, or modified after delivery

  • Furniture showing damage caused by improper assembly or misuse

  • Clocks showing damage caused by incorrect installation or modification

  • Products with missing essential components or accessories

  • Items that do not meet the eligibility requirements for voluntary returns

  • Gift cards, if offered

  • Products clearly identified as final sale or non-returnable at the time of purchase, where such restrictions are legally permitted

Promotional or discounted products are not automatically excluded from returns.

These exclusions apply only to voluntary returns and do not affect mandatory consumer rights concerning defective, damaged, incorrectly supplied, or misdescribed goods.

If you are unsure whether your item qualifies for a return, please contact [email protected].

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

6.1 Change-of-Mind Returns

If you wish to return a product because you changed your mind, ordered the wrong item, selected an unsuitable size or style, or no longer need it, you are generally responsible for the return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

Because clocks, stools, and bar stools may vary in size, weight, materials, and packaging requirements, return shipping costs may differ depending on the product and destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Storecanto will cover reasonable return shipping costs when a return is required.

Please contact us before arranging shipment so we can provide the appropriate return instructions.

6.3 Return Shipping Recommendations

We recommend:

  • Using a trackable shipping service

  • Retaining proof of shipment

  • Using protective packaging appropriate for the product

  • Securing furniture components and assembly hardware

  • Protecting delicate clock faces and other fragile components

  • Following the return instructions provided by our customer service team

Responsibility for products lost or damaged during return transportation will be determined according to the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

  • The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

  • Any legally permitted deductions will be explained where applicable.

Please note that refund processing time and the time required for your payment provider to post the funds may differ.

If your refund has been approved but you have not received the funds within the expected period, please check with your bank or payment provider.

You may also contact us at [email protected] for further assistance.

Where applicable laws require earlier refunds or different procedures, those legal requirements will take precedence.

8. Exchanges

We may offer exchanges depending on product availability and the reason for the request.

8.1 Exchanges for Damaged or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team.

After reviewing the issue, we may arrange a replacement, exchange, refund, or another appropriate remedy.

8.2 Exchanges Due to Personal Preference

If you would like to exchange a product for a different size, color, style, or design, the original item must generally meet our voluntary return eligibility conditions.

Customers may be responsible for applicable return shipping costs and any differences in product price.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Please contact [email protected] before returning an item for exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

  • Your shipping confirmation email

  • Available tracking information

  • The shipping address provided at checkout

  • Delivery notices from the carrier

  • Building reception or other designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

Depending on the circumstances and applicable law, we may arrange a replacement shipment, refund, or another appropriate resolution.

Your statutory rights concerning undelivered products remain unaffected.

11. Missing Components or Assembly Hardware

Certain clocks, stools, and bar stools may include assembly components, mounting accessories, or installation hardware.

If your order arrives with missing components that should have been included, please contact:

[email protected]

Please provide:

  • Your order number

  • The product name

  • A description of the missing components

  • Photographs of the contents received, if available

We will review the issue and determine an appropriate solution.

Depending on the circumstances and availability, we may arrange replacement components, a replacement product, or another suitable remedy.

Please do not attempt unsafe assembly, installation, or use when essential structural or mounting components are missing.

12. Refunds for Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under our standard policy unless a lawful exclusion was clearly disclosed at the time of purchase.

For approved returns, refunds will generally be calculated based on the amount actually paid for the returned product.

If a promotional discount was applied across multiple products, the refund amount may reflect the discount allocated to the returned item.

Any legally permitted adjustments will be explained during the refund process.

13. Important Return Information

To help ensure a smooth return process, please follow these recommendations:

  • Contact customer support before sending a return.

  • Include your order number when submitting your request.

  • Follow the return shipping instructions provided by our team.

  • Ensure all applicable original components and accessories are included.

  • Use suitable protective packaging for clocks and furniture.

  • Retain shipping receipts and tracking information.

  • Do not send unrelated products in the return package.

  • Contact us if you have questions about return eligibility.

Returns sent without necessary information may experience processing delays.

Please do not send returned products directly to our registered business address unless it has been specifically designated as the return location.

14. Consumer Protection Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Depending on your country or region, you may have additional rights relating to:

  • Defective or damaged goods

  • Incorrectly supplied products

  • Products that do not match their descriptions

  • Distance-selling cancellation rights

  • Refunds and replacement remedies

  • Delivery failures

Where mandatory consumer protection laws provide greater rights than those described in this policy, the applicable legal requirements will prevail.

15. Contact Information

If you have questions regarding returns, refunds, exchanges, order cancellations, damaged clocks, furniture defects, missing components, or other product-related concerns, please contact us using the information below.

Brand Name: Storecanto

Company Name: De'an County Manyingfa E-Commerce Co., Ltd.

Business Address: Room 15006, Science and Technology Innovation Center Building, High-Tech Industrial Park, De'an County, Jiujiang City, Jiangxi Province, China (AQ-277)

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Return Address: The designated return address will be provided by our customer service team after reviewing your return request.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment facility, or designated return location.

For return instructions, please contact our customer service team before sending any merchandise.

At Storecanto, we value clear communication and aim to provide helpful assistance throughout your shopping experience.

Thank you for choosing Storecanto. We appreciate your trust and look forward to helping you create comfortable, functional, and welcoming living spaces through our Clocks, Stools, and Bar Stools collections.